Terms of Business and Usage
Ulica Frana Galovića 1
Telephone number: +385 91 607 8772
Personal Data Protection Officer: Silvester Erjavec
Commercial Bank: ERSTE BANK, d.d.
OIB: 61199843199 Argentinska ulica br.2, 10090 Zagreb
Ordering All orders for goods will be considered as an offer by the buyer to purchase the goods in accordance with these Terms and are subject to acceptance by the Seller. The seller may choose not to accept the order for any reason. When the goods ordered by the Buyer are not available in the warehouse, the Buyer will be notified and will be allowed to order other goods or cancel the order and receive a full refund within 30 days. By ordering the goods and acknowledging receipt of the order, the Sales Contract has been officially concluded, which in accordance with legal provisions obliges both the Seller and the Buyer. Statement of age appropriate When goods can only be ordered for persons of a certain age, the Buyer will be asked to confirm the statement of the appropriate age limit for the purchase of the goods. If the Seller discovers that the buyer has no legal right to order certain goods, the Seller has the right to cancel the order immediately, without notice. Prices of products and services The prices of products and services displayed on the Internet pages, advertisements and catalogs are expressed in Kuna and are included in the VAT. Shipping costs are not included in product prices. Prices, payment terms and special offers are valid only at the time of ordering and / or payment and are subject to change without notice. BELIDIM d.o.o. reserves the right to make mistakes in the description and photograph, as well as in the advertising of the product. All customer rights to complaints and returns are described in these terms.
a) Payment on a debit note: You pay the invoice amount in cash when you receive the package.
Delivery will take place within 1-4 business days of the order, and no later than 30 days if agreed. If the inability to deliver the selected product arises because the product is out of stock or can no longer be ordered, we are obliged to inform the buyer and the buyer has the right to cancel the order / contract or agree to a subsequent delivery time if possible. We will endeavor to deliver all ordered items in one package. If this is not possible due to stock status, we reserve the right to deliver in multiple shipments. Goods shipped outside the Republic of Croatia will be delivered within 1-3 to 10 business days for other countries of acceptance of the order, depending on the ability of the shipper. When the exact date of delivery is agreed between the Buyer and the Seller, and subsequently it turns out that it cannot be realized, the Buyer will be notified and will be offered the opportunity to agree on a new date or fully repay the funds paid. The seller will use reasonable efforts to meet the agreed delivery dates. Delivery of goods will be made to the address specified by the Buyer in the order, and the Buyer will at the same time provide all necessary actions in order to be able to pick up the order within the given deadline. Shipping costs for simplicity and uniformity are defined in Euros and vary from country to country as follows:
Czech Republic: 7,99€
The Netherlands: 7,99€
United Kingdom: 7,9€
Bosnia and Herzegovina: 24,90€
b) Belidim.com uses WSPay for online payments.
WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods. WSPay provides customers and merchants with secure entry and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses an SSL certificate with 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when entering and transferring data.
Shipping (delivery) is performed primarily in the territory of the Republic of Croatia and the countries of the European Union. Shipment to countries other than those listed above requires agreement with the Seller’s responsible person. The ordered goods will be stacked in such a way that the usual manipulation of the transport can not be damaged. The buyer is obliged to check the damaged goods when picking up the ordered goods and immediately report them to the delivery worker who delivered the goods, and to refuse to take over the delivered goods showing external damage. Checking the correctness of the order depends on the customer, and subsequent complaints are not accepted. Seller’s right Seller reserves the right to update prices on the Website at any time. The seller will make every effort to ensure price accuracy at the time the buyer places an order. The seller reserves the right to withdraw all goods from the online store at any time. The seller is not responsible for the withdrawal of any goods from the website or for the refusal of the processed order. The Seller shall not be liable if any kind of damage is caused to the Buyer due to the unavailability of the goods. Cancellation and return The Buyer will inspect the goods immediately upon receipt and will notify the Seller within 14 (fourteen) business days of delivery, confirmed in writing, by e-mail firstname.lastname@example.org, if the goods are damaged or not in the original packaging (undamaged) or inconsistent with any part of the Agreement. If the Buyer fails to do so, the Seller will assume that the goods are accepted. Disclaimer
Except as may be implied by law in which the Buyer defines himself as a Consumer, in the event of any breach of these Terms by the Seller, the legal claim for the Buyer’s damages will be limited to damages that will never exceed the cost of the Goods and the Seller will under no circumstances be liable for any direct, incidental or consequential damage or loss of goods. Website / Online Store www.belidim.com reserves the right to edit or delete any content posted on any part of the www.belidim.com Website at any time by customers or third parties, including but not limited to the “Forum” or parts of the Website . Statements that may reasonably be construed that the products of the www.belidim.com Website are therapeutic ”or“ medical supplies ”are generally prohibited and will be subject to editing and / or removal from the Website. Examples include statements that electronic cigarettes have helped an individual to stop consuming ordinary cigarettes or tobacco products in general or have helped reduce nicotine intake. Force majeure The Seller is not responsible for any delay or failure to fulfill any of its obligations if the delay or failure arises from events or circumstances beyond its reasonable control, including but not limited to strikes, accidents, war, fire, malfunction of any communications, telecommunications or computer system, malfunctioning of machinery or machinery or lack of availability of raw materials from natural sources of supply. The seller will be entitled to a reasonable extension of the extension of its obligations. Product complaints They will only be credited with the invoice provided and the warranty card as the sole proof of purchase. Card slips and similar receipts cannot replace an invoice. There are no complaints without an invoice. In case of complaints about the product due to defects or hidden defects, please send the product to the address of the complaint department and the service center: Belidim d.o.o., Ulica Frana Galovića 1, 49000 Krapina, Croatia, or contact us at + 385 91 607 8772 Warranty Statement and Terms of Service For all products for which we give a warranty, the warranty conditions set out in the warranty sheet apply. The buyer is obliged to keep the invoice and the warranty card for the entire warranty period. We guarantee that the product used in accordance with the enclosed instructions and warranty card will function properly within the warranty period. In the event of a defect and other possible defects, we undertake to repair or replace the product within a reasonable time in accordance with the Law on Obligations. The guarantee does not apply if: – physical damage – wear and tear due to product use – errors resulting from the incorrect, inappropriate and negligent use of the product. The item must be returned in original and undamaged packaging with all its equipment. Otherwise the complaint will be rejected. Notice of Consumer Written Complaint Method All complaints under Article 10 of the Consumer Protection Act can be emailed to email@example.com. The seller will confirm his receipt in writing as soon as possible. It is imperative to submit a complaint from the same Internet address from which the order was made. We must legally respond to your complaint in writing within 15 days of the receipt of the complaint. Otherwise, you can contact the State Inspectorate or the Consumer Protection Association. Right to unilaterally terminate the contract The buyer can unilaterally terminate the contract within 14 days without giving reasons. The 14-day period begins on the day the product is handed over to the Buyer or to a third party designated by the Buyer who is not the carrier. If the Buyer orders multiple pieces of products to be delivered separately, or in the case of goods that are delivered in multiple pieces or more shipments, the 14-day period begins from the day when the Buyer or a third party is designated by the consumer, and other than the carrier, leased out last piece or last shipment of product. If the regular delivery of the goods is agreed for a specified period, the 14-day period begins on the day when the first piece or the first shipment of the product is handed over to the Buyer or to a third party designated by the Buyer who is not the carrier. If the Buyer is not informed of the right to terminate the contract, the Buyer’s right to unilaterally terminate the contract shall expire 12 months after the expiration of 14 days. If the Seller has submitted to the Buyer a notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract shall expire after the expiration of 14 days from the date of receipt by the Buyer. In order for the Buyer to be entitled to a unilateral termination of the contract, he must inform the Seller of his decision to unilaterally terminate the contract before the expiry of the 14-day deadline by unambiguous statement sent by e-mail to firstname.lastname@example.org, stating his name and surname , address, phone number, and email address. The buyer may, at their option, also use the example of a one-way termination form to be found on the website. The Seller shall send the acknowledgment of receipt of the statement of unilateral termination of the contract to the Buyer by electronic mail. In the event of termination of the contract, each party is obliged to return to the other party what it received under the contract. Except when the Seller has offered to retrieve the Goods returned by the Buyer himself, the Seller must make a refund only after the goods have been returned to him, that is, after the Buyer has provided him with proof that he has sent the goods back to the Seller, if the Seller had been informed before receipt. goods. The Seller is under no obligation to recover any additional costs resulting from the Buyer’s explicit choice of a type of transportation other than the cheapest standard shipping offered by the Seller. The seller must make a refund using the same means of payment used by the consumer when making the payment, unless the consumer explicitly agrees to another payment method and assuming that the Buyer is not obliged to pay any additional costs for such a refund. Unless the Seller has offered to retrieve the Goods returned by the Buyer himself, the Buyer must return the goods without delay and no later than 14 days after informing the Seller of his decision to terminate the contract. The Buyer shall be deemed to have fulfilled his obligation to return the goods on time if, before the expiry of the time limit, he had sent the goods or handed them over to the Seller, or to a person authorized by the Seller to receive the goods. The buyer is obliged to bear all the direct costs of returning the product. The buyer is responsible for any impairment of the goods resulting from the handling of the goods other than what was necessary to determine the nature, characteristics and functionality of the product. In order for the Buyer to determine the nature, characteristics and functionality of the goods, he may treat the goods and inspect the goods only in the way that is customary when purchasing the goods on the premises of the seller or an authorized company. During the period in which the Buyer exercises the right to return the goods, he must guard the goods with due care, that is, he must act as a particularly careful and conscientious man. In the case of impairment of the product resulting from the handling of the product, the Seller will be charged from the amount of the purchase price received in the proportion of impairment of the goods in its own estimation, taking into account the objective criteria of each case. The right to terminate the contract of sale is not allowed in the following cases: the object of a contract is goods which are made to the specification of the Buyer or which are clearly adapted to him, the object of the contract is sealed goods which, for health or hygiene reasons, are not fit for return, if they were sealed after delivery, the object of a contract is a commodity which by its nature, after delivery, is inseparably mixed with other things, The Buyer specifically requested a visit from the Seller to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services specifically requested by the Buyer, the Seller provides other services or supplies other than necessary goods emergency repairs or maintenance work, the Buyer has the right to unilaterally terminate the contract in connection with these additional services or goods. When the Buyer is a legal entity, the section of these General Terms and Conditions entitled “Right to Unilaterally Terminate the Contract” does not apply to it. Legal entities are subject to the Law on Obligations and the Law on Electronic Commerce.
SINGLE CONTRACT TERMINATION FORM – link to document Changes in conditions BELIDIM doo reserves the right to change these terms and conditions without notice. Business conditions are in accordance with the laws of the Republic of Croatia. Applicable law and jurisdiction In the event of a dispute, the merchant and the consumer will settle the dispute amicably, and if not possible, the competent court in Zagreb shall have jurisdiction7
Some of disposables (B-BAR, VOOM, NASTY ..etc.) have date of expired. The price has therefore been adjusted to reflect this error. We do not accept complaints because of the dates, but only if the device does not work or if it is damaged. The time limit for appealing is 10 days from purchase.
Some of our flavours aroma have an older production date, but there is nothing wrong with that because the older the flavour the better. It is not an expiry date as it does not expire.