Business conditions

GENERAL ABOUT THE COMPANY

The owner of the online store www.belidim.com is Sigma-commerce svetovanje in trgovina d.o.o.  Stanetova 20A, 3000 Celje, Slovenija which also actually conducts its business including retailing at this address. Registration number: 5490090000 The company is liable to pay value added tax. Tax code: SI67703658 The company is registered in the Business Register of the Republic of Slovenia under entry no. 723859, date of entry May 23, 1990 The company is represented by: Črt Erjavec, Director. Email: info@egoistflavors.com

GENERAL INFORMATION

We deliver goods ordered online only to customers in Slovenia. Data on products, business conditions, web applications and other information on the online store are only available in Slovenian. We allow for unintentional errors in published product descriptions or prices. For any information you can email info@egoistflavors.com. If we are unable or able to answer the question immediately, we will provide the answer as soon as possible. We do not recognize any contractor for IRPS (out-of-court consumer dispute resolution). ORDERING The buyer can only place an order via the Internet at www.belidim.com This page lists the main information on the products offered and, for better visibility, also their symbolic photographs. Before making a first online purchase, a customer must complete a registration process on this site to obtain a username (which is the same as his / her email address) and password. By registering, the visitor becomes a buyer and acquires the right to purchase. The purchase is made so that the customer in the product he wants to buy selects the “Add to cart” option. When the customer chooses all the products he wants to buy, he finishes the order by going to the basket and selecting the option “complete purchase”. The system guides it through all the steps of the order: Purchase method, account information, delivery method, payment method, order review. After the order preview is completed, the customer chooses the option “finish order.” Before the last step of placing an order, the customer can change his mind and change the quantities in the “order review” step by clicking on “add to cart”. The system will redirect you to editing the quantities of items. It is also possible to remove certain products from your purchase by clicking on the X. The customer can also completely change his mind and not place an order. The purchase contract is concluded at the moment of placing the consumer order. It is written in the Slovenian language and is stored with the seller. If the buyer may later need a copy, he may request it in writing from the seller and send the request to info@egoistflavors.com. Unsigned requests do not count. It is important to note that when ordering online, the buyer also confirms the obligation to pay for the goods ordered. In case the seller cannot supply the ordered goods for any reason, he is obliged to inform the buyer immediately. PRICES Prices published online are in Euro, exclude VAT and exclude delivery charges. The seller attaches to the shipment an invoice for the goods delivered. Price published on the website www.belidim.com

DELIVERY OF ORDERED SHIPMENTS TO THE BUYER

All goods in stock will be dispatched by the seller to the buyer within one to two working days through the delivery of GLS. If the goods are not in stock at the customer’s order, the seller informs the buyer. The package is received by the buyer after GLS delivery, the value of the shipment together with the shipping costs is settled by the courier. If the courier cannot deliver the shipment to the buyer, he / she leaves a notification of the shipment and the buyer can pick up the shipment within 3 days to OMV. where a packet machine is present. After this deadline, the shipment is returned to the sender. In the event of termination of the contract, the buyer is reimbursed in accordance with the Consumer Protection Act, the purchase price and delivery costs are reimbursed and the cost of returning the goods is charged to the buyer. For any delivery problems, please contact the seller by email: info@egoistflavors.com Showing the availability of products in your cart is for informational purposes only and may change before order is processed. In some cases, it may happen that any of the ordered products cannot be shipped by the seller because it is sold out. The buyer will be informed as soon as possible.

PAYMENT

The ordered goods can be paid by the buyer upon receipt and paypal.

CONTRACT OF SALE

The purchase contract is concluded at the moment of placing the consumer order. It is written in the Slovenian language and is stored with the seller. If the buyer may later need a copy, he may request it in writing from the seller and send the request to info@egoistflavors.com. Unsigned requests do not count. It is important to note that when ordering online, the buyer also confirms the obligation to pay for the goods ordered. In case the seller cannot supply the ordered goods for any reason, he is obliged to inform the buyer immediately.

RIGHT TO WITHDRAW FROM THE CONTRACT

In accordance with the Consumer Protection Act (ZVPot), the buyer has the right to withdraw from the contract without giving reasons. To this end, the seller allows the buyer to be informed on his website www.belidim.com of the content of the form “Information regarding the exercise of the consumer’s right to withdraw from the contract” and, if necessary, use the form entitled “Form for exercising the consumer’s right of withdrawal from the contract. ” Withdrawal from the contract is considered timely if it is sent within the said deadline. Caution: The consumer can only withdraw from the contract if the goods he wishes to return are intact, unchanged, have not been subjected to temperature or other adverse effects that may alter their characteristics and are contained in the originally sealed undamaged packaging. The Consumer Protection Act provides for: The consumer shall bear the cost of returning the goods in connection with the cancellation of the contract. In the case of a sales contract, the 14-day withdrawal period begins on the day when the consumer or a third party, other than the carrier and named by the consumer, acquires actual possession of the goods. The consumer shall not be entitled to withdraw from the contract under the preceding provisions in the case where the contract was concluded for the supply of sealed goods which are not eligible for return for reasons of health or hygiene reasons if the consumer has opened a seal on delivery. The goods must be returned undamaged, with undamaged packaging and originally packed. If this is not the case, the consumer has no right of withdrawal. The consumer can submit the notice of cancellation (or send by mail or delivery by e-mail) to the company in the form found on the website www.belidim.com, under the heading “FORMS” or to make an unambiguous statement from which it clearly follows, to withdraw from the contract. A consumer shall be deemed to have made a withdrawal statement in good time if he or she sent it within the aforementioned withdrawal period. The undertaking shall immediately acknowledge to the consumer receipt of the notice of withdrawal. The burden of proof of exercising the right of withdrawal lies with the consumer. The company shall provide the consumer with a certificate of the concluded contract within a reasonable time after the conclusion of the distance contract, but no later than the delivery of the goods. In the event of termination of the contract, the company shall, within 14 days of receipt of the notice of withdrawal, return all payments received, including delivery costs. In order to exercise the right of withdrawal from this contract, the consumer must notify SIGMA-COMMERCE, doo, Stanetova ulica 20A, 3000 Celje, by e-mail to the above-mentioned address or via e-mail: info@egoistflavors.com. For this purpose, the consumer may optionally use the attached model withdrawal form posted on the seller’s website www.belidim.com or any other unambiguous statement. If the consumer opts for this option, the company will email him a confirmation of receipt of such withdrawal form. In order to comply with the deadline for withdrawal, it is sufficient that a notice regarding the exercise of the consumer’s right of withdrawal was sent before the expiry of the withdrawal period. Effects of withdrawal: If the consumer withdraws from the contract and there are no reservations above, SIGMA-COMMERCE, d.o.o. without undue delay, and in any case no later than 14 days from the date of receipt of the notice of resignation, reimburses all payments received, including delivery costs (except for the additional cost of choosing a delivery that is not the most cost-effective standard offered by the company). Such reimbursement shall be made by the company with the same payment method as was used in the original transaction, unless otherwise expressly agreed. In no case will the consumer bear the cost of this reimbursement. The company may withhold payment until it receives the returned goods, or until the consumer sends proof that the goods have been sent back, whichever comes first. If the consumer has received the goods in connection with the contract, he may return or deliver it to SIGMA-COMMERCE, doo, Stanetova ulica 20a Celje without undue delay and in any case not later than 14 days after the consumer has informed the company of the cancellation of the contract. The deadline shall be taken into account if the consumer sends the goods back before the expiry of the 14 day period. The direct cost of returning the goods is borne by the consumer. The consumer is only liable for the reduced value of the goods due to the handling of the goods, which is not strictly necessary to determine their nature, characteristics and functioning. The seller reimburses the purchase within 14 days at the latest through a postal order or into the buyer’s bank account, which the buyer therefore specifies in his request. In the case of contracts the object of which is a product which has been produced according to the precise instructions of the consumer, which has been adapted to their personal needs and which, by their very nature, is not suitable for return, the consumer has no right of return or cancellation of the contract. REAL ERROR The seller is responsible for the actual defects in the goods. The mistake is real (to quote the law):

1- if the item does not have the characteristics necessary for its normal use or for traffic;

2- if the item does not have the properties necessary for the specific use for which the buyer is purchasing it, but which was known or should be known to the seller,

3- if the thing does not have the characteristics and qualities that were explicitly or tacitly agreed upon or prescribed,

4- if the seller has delivered a thing that does not match the pattern or model, unless the pattern or model was shown for notice only.

The Seller is not responsible for any material defects in the goods which appear after two years have elapsed since the item was delivered. A mistake on things is considered to have existed at the time of delivery if it occurs within six months of delivery. The consumer who has duly informed the seller of the defect has the right to ask the seller to debug the goods or returns a portion of the amount paid in proportion to the error or replaces defective goods with new, faultless goods or returns the amount paid. In any case, the consumer shall also have the right to demand from the seller damages, in particular the reimbursement of the costs of materials, spare parts, labor, transfer and transport of products resulting from the fulfillment of the obligations referred to in the previous paragraph. The consumer’s rights in relation to a material defect shall expire two years from the date on which he informed the seller of the material defect. If the existence of a defect in the goods is not in dispute, the company must, at the earliest, but within eight days, satisfy the consumer’s request. The undertaking must reply in writing to the consumer at the latest eight days after receipt, if the existence of the defect in the goods is in dispute.

CLAIMS OF PRODUCTS DAMAGED DURING TRANSPORT

Such complaints shall be considered only within 15 days of receipt of the shipment. In the event that the buyer notices signs of damage at the time of picking up on the shipment, you should reject the shipment and ask the postal employee to prepare a complaint record of the damaged shipment. Only in this way will the seller be able to send the new product as soon as possible and comply with the complaint.

COMPLAINTS AND DISPUTES

The seller shall make every effort to fulfill his duty to establish an effective complaints system. In case of problems, the buyer can contact the seller via email info@egoistflavors.com. The tenderer will confirm as soon as possible that it has received the complaint, will inform the buyer how long it will be considered and keep him informed on the progress of the procedure. In principle, the seller and the buyer settle any disputes by mutual agreement. If this were not possible, the court in Celje has jurisdiction over its resolution.

WARRANTY

Goods sold through the website www.belidim.com are not warranted. The warranty applies only to products with a clearly stated warranty period up to a maximum of 30 days from the date of purchase. The seller in this case is Sigma-commerce d.o.o. it is obliged to carry out the warranty repair within 45 days of receipt of the goods, otherwise, replace the item with another, equivalent and flawless item. In order to claim the warranty, it is essential to provide pictorial or video material proving the defect in the product, the invoice of which the customer received at the time of purchase of the product, as well as the guarantee slip included in the packaging of each product, proving the originality of the item.

COPYRIGHT

Content posted is the property of Sigma-Commerce d.o.o. shop consultants, Stanetova 20A, 3000 Celje. The works of authorship include, in particular, all graphic elements, images, texts, articles, audio and visual material, and other copyrighted elements which, by their nature, do not need to be copyrighted. The structure is also protected as individual conceptual solutions. Any copying, referencing, copying, copying and distribution without the knowledge of Sigma-Commerce d.o.o. counseling trade is prohibited. By posting their content, the user authorizes, Sigma-Commerce d.o.o. and all other users to view this content without restriction within the public libraries, categories and other functions of the e-commerce site and e-brokerage, brokerage, listing, commenting, rating, reproduction of these materials for non-commercial use

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